EP8: Building Communities Evangelist Superfans with Salesforce, Slack, and Atlassian
Derek sat down with 3 of the best community builders in the world to talk about how they built their communities. The guests were Elizabeth Kinsey (Developer Marketing Manager at Slack), Leslie Lee (Senior Director, Customer Engagement at Atlassian) and Erica Kuhl (VP of Community at Salesforce).Elizabeth Kinsey (Developer Marketing Manager at Slack) Not only did Elizabeth build community with the people attending her events at Branch Metrics but also she did that with the panelists who spoke. She focused on the speakers being extremely knowledgeable in the space to provide a lot of value and being very diverse to show the attendees that the community was like them.
They talked about how they got started and got the initial buy in to create the program, what strategy they used to gain traction and get people to their events and how they were able to measure their success for themselves and to prove value to the C-Suite. Here are some of the top tidbits from each of our guests.
That went a long way in both building the brand and setting the expectation that the events would always provide value and that they really cared about showing that anyone no matter their background could attend the events.
Leslie Lee (Senior Director, Customer Engagement at Atlassian) Atlassian is invested in getting feedback from their users and get NPS (net promoter scores) from their users, knowing this Leslie and her team measured NPS on customers who attended community events and didn’t. They found strong correlation with that showed NPS was higher when customers attended community events.
Erica Kuhl (VP of Community at Salesforce) Instead of assuming what the community what Erica asked the community “What do you want?”. The answer she got was that they wanted get connected to each other and get connected and become apart of the brand. The ability to put Salesforce on Linkedin, featuring them at their Dreamforce conference was extremely meaningful and motivating for them.